Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at uzsakymai@lynxmonadas.lt. Please note that returns must be sent to: Kauno g. 5, Vilnius, Lithuania, 03215.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at uzsakymai@lynxmonadas.lt.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (food, flowers or plants), custom products (special orders or personalised items) and personal care goods (beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at uzsakymai@lynxmonadas.lt.

Returns and exchanges of goods

1. If the Buyer was sold goods of inadequate quality before their expiry date, the Buyer may, at their choice:
1.1. ask for the goods to be replaced with the same goods of adequate quality;
1.2. ask for a corresponding price reduction;
1.3. return the goods to the Seller and ask for a refund of the money paid.

2. The Buyer may also exercise these rights if they were sold goods past their expiry date.

3. Food products of inadequate quality are exchanged or returned at the place of purchase or at another place indicated by the Seller that is convenient for the Buyer. The Buyer gives the Seller a written request and the goods. The request states the defects and which of the above remedies the Buyer chooses. A till receipt or another document confirming the purchase from this Seller is attached.

4. If the Buyer does not provide a till receipt or another document confirming the purchase from this Seller, the goods are exchanged or the Buyer's other requests are met only with the Seller's consent.

5. A Buyer who is a natural person may withdraw from a contract concluded online (return goods of adequate quality) within 14 days without giving a reason (Article 6.228(10) of the Civil Code), except for the exceptions in part 2 of that article. The money paid, including the delivery costs paid by the Buyer, is refunded within 14 days of the Buyer's notice of withdrawal, but the Seller may withhold the refund until it receives the goods or proof that they have been sent. The Buyer pays the return shipping costs.

This is a translation. The Lithuanian version prevails.